Boosting digital transformation in administrative reform

In 2023, the total investment capital for digital transformation in Dien Khanh District is more than VND20.2 billion. The district is boosting digital transformation, focusing on propaganda to raise public awareness of digital transformation.

On the morning of June 14, Huynh Minh Hung, a civil servant of Statistical Office of Dien Lac Commune People's Committee helped people with information and record search by scanning QR codes at the interconnected one-door section. This is a new solution of the Statistical Office to create favorable conditions for people to use their phones to submit documents online.

Dien Lac Commune People's Committee official helps a resident with online record search.

The set of codes includes 120 QR codes of 30 administrative procedures under the jurisdiction of the Commune People's Committee. People can use their smartphones to scan QR codes and click on the link to access the information and submit their applications online. Dien Lac Commune has established a local Digital Transformation Steering Committee headed by the Chairman of the Commune People's Committee; and establish a community digital technology group to promptly implement digital transformation tasks. In the first 6 months of the year, the rate of dossiers submitted online on the electronic one-stop software has reached 50.13% out of the total documents received online.

At Dien Lam Commune People's Committee, civil servants of the one-door section have also guided people to use online public services; digital services through digital platforms. According to Phan Thi Le Quyen, a civil servant of Statistical Office of Dien Lam Commune People's Committee, local public servants have also supported residents in submitting dossiers online. Dien Khanh District has developed the implementation of digital transformation plans.

Reportedly, 100% of communes and townships have established a local digital transformation steering committees led by the chairmen of the People's Committees of the communes and townships; 93/93 villages, residential groups have established community digital technology groups, according to the District People's Committee.

The District People's Committee has directed agencies and units to review and ensure necessary equipment (network, digital certificates, digital signatures, scanners...); arrange personnel in charge of the digitization of records and results of administrative procedures and propaganda. The district launched put into operation a “Digital transformation” website  at https://dienkhanh.khanhhoa.gov.vn/chuyen-doi-so on May 2022 to publish digital transformation news, guiding documents and give replies to related inquires.

The digital transformation plan 2023 defines that the district sets a target that 100% of administrative procedures are provided online via a variety of means, including mobile phones with 80% of databases are shared and connected across the district and effectively used; the rate of dossiers received and processed online meets the target assigned by the province. The total investment in digital transformation tasks in 2023 is more than VND20.2 billion.

According to Nguyen Van Gam, Chairman of Dien Khanh District People's Committee, Dien Khanh is a purely agricultural area with part of the population has limited access to technology. Therefore, the district will continue promoting propaganda to raise public awareness of digital transformation. The district People's Committee will also focus on professional development for officials dealing with administrative procedures on the public service portal to satisfy the needs and ensure the rights of citizens.

M.H

Translated by N.T