Khanh Hoa Provincial Consumers' Interest Protection Association has coordinated closely with authorities concerned as well as organizations and businesses to intensify protecting consumers' interest...
Khanh Hoa Provincial Consumers’ Interest Protection Association has coordinated closely with authorities concerned as well as organizations and businesses to intensify protecting consumers’ interest.
. Consumers’ interests protected
In mid June, N.M.V’s family bought 85 boxes of tiles from a store in 23-10 Street, Nha Trang, but after the tiles were press on wall, he found that the tiles were not in a uniform color. He asked the seller and the factory for compensation. At first, the dealer refused to compensate him and the producer had no feedback. “I handed a petition to the provincial Consumers’ Interest Protection Association. With the help of the association, I got a satisfactory claim”, he shared.
In another case, a consumer commented with the association about a kind of sausage making him get stomachache. Then, the distributor withdrew all the products and sent them to the producers. The association has also solved many consumers’ complains, including foreign tourists.
 |
| Propagandizing about their rights |
. Efforts to operate effectively
According to the provincial Consumers’ Interest Protection Association, so far this year, the association has helped 57 claims successfully. More and more consumers trust in the association. In addition, during the past five years, the association has organized 82 propaganda sessions for 13,742 people in the whole province. Owning to being propagandized about Law on protection of consumers’ rights, consumers have been more aware of their rights in consumption.
To protect consumers’ rights, the association coordinated with economic departments of districts, towns and cities as well as organizations and appropriate authorities to do inspection according to complains of consumers, especially in trade, prices, quality and food safety of goods. Besides, the association has set up five sections, including Section of campaigning for Vietnamese people using Vietnamese goods, Section of Food Safety, Section of consulting and solving complaints, Section of standard and quality measurement and Section of propagandizing law and expanding members.
The provincial Consumers’ Interest Protection Association will continue popularizing the law, linking with organizations and enterprises to protect consumers’ interests more effective, said Chairwoman of the association Nguyen Thi Trang.
Do Phan
Translated by T.T
