E-business is bringing many benefits for sellers and buyers. However, consumers need to be watchful over cheats in e-commerce.
E-business is bringing many benefits for sellers and buyers. However, consumers need to be watchful over cheats in e-commerce.
Under Plan to develop e-business of Khanh Hoa Provincial People’s Committee for the period of 2011 -2015, e-business in the province has grown. According to the latest report of the provincial Department of Industry and Trade, 4,000 businesses in the province have websites, 50% of businesses use emails in transactions; more than 50% of hotels in Nha Trang have online booking service. In 2015, e-business index of the province got 49.8 marks, ranking the 10th in the country. Businesses in the province have invested in information technology application to develop more sales and customer service channel. Many consumers also have accessed this form to save time and effort when shopping.
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According to a survey on shopping online on mobile devices by the Department of E-business and Information Technology (under the Ministry of Industry and Trade), 88% of the surveyed people search information about products on mobile devices before buying; 45% of the people use mobile devices at least once a day to search information about products; 24% search at least once a week.
However, there are also cheats in e-business. To limit it, the provincial Department of Industry and Trade is coordinating closely with other departments like information and communication, taxation, etc. The provincial Consumer Protecting Association is also a place to support consumers when being cheated.
K.C
Translated by T.T
