Khanh Hoa Province Department of Tourism has just organized a team to survey the implementation of the stimulus program at tourism facilities in the province. Through the survey, the department proposed tourist facilities to strengthen control of service quality, reducing prices but not reducing service quality.
Khanh Hoa Province Department of Tourism has just organized a team to survey the implementation of the stimulus program at tourism facilities in the province. Through the survey, the department proposed tourist facilities to strengthen control of service quality, reducing prices but not reducing service quality.
Many stimulus programs launched
On July 23 and 24, the survey team worked with a number of tourist facilities in Nha Trang and Northern Cam Ranh Peninsula Tourist Area. Most facilities have been implementing many stimulus activities, initially bringing positive results. Nguyen Ke Mao - Managing Director of Muong Thanh Luxury Vien Trieu Hotel shared, thanks to the tourism stimulus programs, the room capacity of the hotel has now improved markedly, reaching from 20 to 40% (hotels has 645 rooms). The hotel has cooperated with travel agencies to provide combos at low prices (accommodation + amusement park tickets + round-trip airfare ...), and deploying their own stimulus activities from time to time, mainly reducing room rates and increasing other utility services.
A representative of Long Phu Tourist Joint Stock Company said that the company implements the stimulus program until the end of August. Accordingly, the company discounts 20% of the ticket price for retail customers; discounts from 20 to 35% for delegations of State departments and agencies, 40% for tour operators. Despite the discounts, the company is committed not to reduce the quality of services. In order to implement the stimulus activities, the company has many solutions such as cutting profits and reducing wages. At this time, the company receives about 1,000 visitors a day on average, 2,500 on peak days.
According to a representative of Duyen Ha Hotel, the hotel has launched 2 promotional packages for people of Khanh Hoa Province and people of other provinces and cities across the country. The hotel also serves breakfast, coffee and lunch for visitors with VND120,000 - 250,000/person. Cam Ranh Riviera Resort is implementing a stimulus program with a discount of about 35% compared to the posted price. In June and July, the occupancy of this resort reaches 70%, is expected to reach 90% in August. The hotel services ensure the prescribed standards.
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Promptly receiving and handling visitors' feedbacks
At the meeting with the survey team, tourism facilities raised a number of difficulties and proposed the support of the authorities. Muong Thanh Luxury Vien Trieu Hotel expects the provincial Department of Tourism to continue supporting the marketing and stimulation for tourism. Long Phu Tourist Joint Stock Company raised difficulties in welcoming guests at hotels on Tran Phu Street due to the ban on 29-seat passenger cars in center of Nha Trang city…
According to Director of the provincial Department of Tourism Tran Viet Trung, through the survey, the majority of businesses have good stimulus programs to attract tourists. Businesses have informed the programs to customers, controlled the product packages and timely handled problems to ensure the interests of tourists... Therefore, product quality is good and suitable for tourists.
The department acknowledges the suggestions to report to the Provincial Tourism Development Steering Committee and the National Administration of Tourism, and continues to support businesses to carry out promotions, tourism products and services. In the coming time, businesses need to research, adjust and update timely stimulus activities in accordance with the situation; provide information to customers and partners to minimize disputes; continue controlling chains of activities under the stimulus program, especially the quality of food and drink catering services and auxiliary services for accommodation activities. Tourist facilities need to publicize the hotline of the Provincial Visitor Support Center *2258; and have points to receive feedbacks of visitors; strengthen linkage with functional departments and agencies to quickly and promptly resolve complains, ensuring the image and brand of Nha Trang - Khanh Hoa.
Mai Hoang
Translated by T.T
